Chillout Ice Lounge Dubai

Chill Out, a Sharaf Group venture is the first ice lounge in the Middle East and has been in operation since June 2007. Located inside Times Square Center Chillout Ice Lounge offers a unique and unparalleled experience both for residents and visitors in Dubai and has become one of the definitive landmarks in the
region. It is a place which is spellbinding with its ice sculptures, seating arrangement, illuminated interiors, all at a temperature of minus six degrees.


Chill Out has a lobby and a lounge area that are separated by the buffer zone. Once in the lobby, visitors are given thermal gear to keep themselves warm. It comprises of a hooded parka (a heavy jacket), disposable woolen gloves & a pair of shoes if required. Visitors are advised to spend a few minutes in the buffer zone to get acclimatized. The temperature in the buffer zone is set at 5 degrees Celsius which gives the body time to adjust to the low temperature in the dining area.


Chillout combines the novelty of subzero temperatures with unique interior design. It is a technological innovation in refrigeration, lighting, and architecture. From an architectural point of view, Chillout is an interesting combination of ice, glass & steel. The diffused lighting changes its colors at certain intervals and it filters through crystal clear blocks of ice, filling them with low-lux hues of varying patterns, making the moment freeze in its ambiance. All these elements have been intelligently composed to create one of the best ice lounges in the world which give you a reason to get closer.

Cuisine & Menu

The lounge serves hot soups, barbecues, sandwiches, juices, hot chocolates, cappuccino, tea, apart from a variety of deserts & mocktails making it the first of its kind in the world to serve hot food &  beverage. Each visitor receives a complimentary welcome drink when they enter Chillout. Although tea and coffee are available, we recommend our signature hot chocolate; just like you find in the Alps.


  • Admission to the Chillout Ice Lounge
  • Use of thermal clothing
  • Welcome drink (Hot chocolate or Tea)

Operations Timing

  • During the holy month of Ramadan, our operation timings are between 6:30 p.m. and 11 p.m.
  • 10 AM to 10 PM Everyday
  • Timings are subject to change and on the sole discretion of the management

Age Policy

  • Age 05 to 12 will be considered as a child
  • Age 12 and above will be considered as adult
  • Age 04 and below are free of charge
  • Tickets are non-refundable

Location and how to reach Chillout Ice Lounge Dubai

  • Times Square Center – Sheikh Zayed Road – Dubai
  • Take the Red Line Metro and get down at First Abu Dhabi Bank Metro Station
  • Walk toward the First Abu Dhabi Bank Metro Landside and from there take the RTA Bus (Public Transport) and get down at Al Quoz Nabooda Cars 1 and from there it is around 7 minutes walk
  • Alternatively, you can take a Taxi or book the private transfer option from our website to get a hassle-free transfer from your hotel


A private transfer will be provided as per guests choice if booked with transfer option

Know Before You Book

  • Confirmation will be received at time of booking
  • Minimum 2 Pax Required to Operate this Tour. If you are less then 2 Pax it is better to confirm before booking the tour.
  • Please note that pick-up and drop off are only provided from hotels in Abu Dhabi. Please wait in your hotel lobby
  • Kindly note that Tour is not recommended for Pregnant Women, people suffering from Backache.
  • During the Month of Ramadan / Dry Days No Live Entertainment & Alcohol Drinks will be served as per the Government guidelines.For detailed inquiry on it please Mail us at

Useful Information

  • Seating arrangement for all transfers are as per the availability & it is allotted by our tour manager.
  • The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
  • Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we does not hold the responsibility.
  • The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
  • Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
  • Having good quality sunglasses, sunscreen and hat are advisable when in direct sunlight.
  • Private Transport can be organized on request for all tours.
  • Leaving of your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your own responsibility. Our drivers and tour guides will not be responsible for it.
  • No strollers allowed inside the vehicles without prior information so please inform us  at the time of making the reservation.
  • Children from 3 to 12 years must be accompanied by an adult in the water in any of the water activities
  • On Islamic occasions and National holidays the tour will not serve alcohol and there will be no live entertainment.
  • Please read carefully and understand the contents of the Tour Brochure / itinerary, the ‘Terms and Conditions’, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
  • Photography of UAE residence especially ladies, military institutions, government buildings and installations, is strictly prohibited.
  • Littering is a punishable offence and offenders may face penalties in the form of fines.
  • Smoking inside public areas is not allowed.
  • Some tours require your original passport or Emirates ID, we have mentioned this information in the important notes so please ensure that you read the important information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
  • We reserves the rights to charge 100% No show charges if guest is not turning up on time for the pick up.
  • No refund for partly utilized services.
  • Due to any uncontrollable circumstances i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances) if the tour gets delayed or cancelled, we will provide alternate options if possible.
  • If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.


    • We reserves the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at its sole discretion, mainly if we deems it is vital for your safety or convenience.
    • Unused inclusion in a tour package is non-refundable.
    • Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.
    • Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, We will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.
    • The arrangement of seating will depend on its availability and will be done by our driver or tour guides.
    • Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.
    • Coupon Codes can be redeemed only through online booking process.
    • We reserve the rights to charge 100% No show charges if guest is not turning up on time for the pick up.
    • If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.
    • Seating arrangement are done as per the availability & it is decided by Driver or Tour Guide except in case of private transfers.
chillout ice lounge

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