Burj Khailfa Tickets – At The Top – Level 125 + 124

Here is the rephrased version of the Terms and Conditions, organized for better readability and a clearer understanding of guest responsibilities and operator policies:

Ticket Validity & Booking

• Fixed Entry Time: Tickets are strictly valid only for the specific date and entry time printed on them. They automatically expire after this period.
• Final Sale Policy: Tickets are for single use only and are non-refundable, non-replaceable, and non-exchangeable once purchased.
• No Replacement: Lost, damaged, or stolen tickets cannot be replaced or refunded under any circumstance.
• Changes: Any request to modify the ticket (date/time change) is subject to the sole discretion of Emaar (the operator).
• Purchase Method: Tickets can be purchased online using valid Mastercard or Visa credit cards.
• Confirmation & Redemption: Following a successful purchase, a Booking Confirmation will be emailed to you. This confirmation must be exchanged for your final Date and Time ticket at the Will Call counter at the Burj Khalifa’s At The Top reception.
• Missing Confirmation: If the transaction is successful but the confirmation email is not received, contact +971 50 509 8987 immediately.

Entry Requirements & Safety

• Punctuality: Guests must arrive at the reception at least 15 minutes prior to the scheduled entry time. Late arrivals may be refused entry.
• Child Supervision: Children under 3 years old enter free of charge. All guests aged 16 and below must be accompanied by an adult (17+) at all times.
• Security Check: All persons and their belongings are subject to mandatory security screening, including bag checks and x-ray inspections. Failure to comply will result in denied entry.
• Prohibited Items:
  • Outside food and beverages are not permitted.
  • Large bags and strollers must be checked in at the designated luggage counter (Will Call counter). They are not allowed inside the observation decks.
  • Sharp objects and certain electronic devices must also be checked in before entry.

Operator Rights & Liability

• Right to Refuse Entry: Emaar reserves the right to deny entry or remove any individual who:
  • Poses a safety risk to themselves or others.
  • Behaves inappropriately or uses offensive, threatening, or abusive language.
• Limited Visibility: Emaar is not liable for limited visibility caused by inclement weather (such as fog or haze). No refunds will be offered in this event.
• Operational Changes: Emaar may modify entry timings or temporarily close At The Top for safety or operational reasons without prior notice. In such cases, Emaar reserves the right to reschedule the affected tickets to a later date.
• Price Adjustment: Ticket prices are subject to change at any time. A subsequent price reduction does not entitle a ticket holder to any refund.
• Disclaimer of Liability: Emaar makes reasonable efforts to ensure a safe visit but is not responsible for any loss, damage, or theft of personal property, or for personal injury, whether or not caused by negligence. Guests must keep personal belongings with them at all times.

What does the ‘At The Top’ ticket include?

Your ticket gives you access to both Level 124 and Level 125, the world’s fastest double-deck elevators, the outdoor terrace on Level 124, panoramic 360° views, telescopes, the inspired glass floor, and VR experiences.

How long does the Burj Khalifa visit take?

Most guests spend 1 to 1.5 hours, depending on how long they enjoy the views and interactive experiences.

Is the outdoor terrace open to everyone?

Yes, all ‘At The Top’ ticket holders can step onto the outdoor terrace on Level 124 to enjoy open-air views.

Are there any age restrictions?

Children under 16 must be accompanied by an adult aged 16 or above.

How fast are the elevators?

You’ll ride the world’s fastest double-deck elevators at 10 meters per second, reaching Level 124 in under a minute.

Is photography allowed inside?

Absolutely! Photography is allowed, and Level 125 also offers professional green-screen photo services for premium keepsakes.

What is the glass floor experience on Level 125?

It’s an interactive floor that creates the illusion of cracking glass—a thrilling yet safe experience perfect for photos and videos.

Do weather conditions affect visibility?

Yes. Fog, sandstorms, or cloudy skies can limit visibility. Entry is still allowed, but refunds are not provided for weather-related issues.

Where is the entrance located?

The entrance for ‘At The Top’ is located on the Lower Ground Level of The Dubai Mall, clearly signposted inside the mall.

Can I bring bags, food, or drinks inside?

Large bags, strollers, food, and beverages are not allowed. Bags must be stored at the luggage counter before entering.