The Lost Chambers Aquarium

Know Before You Book

• Booking Confirmation: You will receive an instant confirmation at the time of booking.
• Minimum Requirement: This tour requires a minimum of 2 guests to operate. If you are a solo traveler, please contact us for availability before finalizing your booking.
• Pick-up & Drop-off: Transfers are exclusively available from Abu Dhabi hotels. We kindly ask that you wait in the hotel lobby for your designated driver.
• Health Restrictions: This tour is not recommended for pregnant women or individuals suffering from chronic back issues.
• Religious Observances: During the Holy Month of Ramadan and on “Dry Days,” live entertainment and alcoholic beverages are unavailable per government regulations. For specific dates, please reach out to us at info@vootours.com.

Terms & Conditions

• Right to Modify: We reserve the right to reschedule itineraries, adjust routes, update pricing, or cancel a tour at our sole discretion. Such changes are typically made to ensure guest safety or operational convenience.
• Unused Services: Any inclusions within a tour package that are not utilized by the guest are strictly non-refundable.
• No-Show Policy: Guests who fail to arrive at the designated pick-up point by the scheduled time will be marked as a “No-Show.” In these instances, a 100% cancellation fee applies, and no refund or alternative transport will be provided.
• Service Alterations: If a tour is canceled or modified due to extreme weather, mechanical issues, or heavy traffic, we will make every effort to provide an alternative service of similar value, subject to availability.
• Seating Policy: For all shared tours, seating is allocated by the driver or tour guide based on availability. Specific seat requests are only guaranteed for private transfers.
• Timings: All pick-up and drop-off times listed on our website are estimates. Actual timings may vary based on your specific location and real-time traffic conditions.
• Coupon Redemption: Promotional coupon codes are valid only for bookings made directly through our online checkout process.
• Departure Protocol: If a guest is not present at the pickup location at the scheduled time, the vehicle will depart to maintain the itinerary for other guests. VooTours will not be responsible for arranging secondary transfers or issuing refunds for the missed experience.

Useful Information

• Seating & Transfers: Seats are assigned based on availability by our tour manager. Please note that pick-up/drop-off timings may be adjusted by 30 to 60 minutes depending on local traffic or your specific location.
• Government Norms: Certain inclusions may be closed on weekends or public holidays according to government mandates; VooTours is not responsible for these closures.
• Suggested Attire: Lightweight summer clothing is ideal year-round, though we recommend a jacket or sweater during the winter months.
• Sun Protection: We highly recommend wearing high-quality sunglasses, sunscreen, and a hat when outdoors.
• Private Options: Private transportation can be arranged upon request for a more tailored experience.
• Personal Belongings: You are solely responsible for your valuables (cameras, wallets, etc.). VooTours and our staff are not liable for items left in vehicles or at tour sites.
• Stroller Policy: Strollers are not permitted inside vehicles unless requested in advance. Please notify us at the time of booking.
• Child Safety: Children aged 3 to 12 years must be accompanied by an adult at all times during water-based activities.
• Public Etiquette: Smoking is prohibited in public areas, and littering is a punishable offense that may result in heavy fines.
• Photography Restrictions: Please do not take photos of UAE residents (particularly ladies), military sites, or government installations.
• Identification: Ensure you carry your original passport or Emirates ID if required for your specific tour. Failure to do so may result in missed entry, for which we are not liable.
• Attendance Policy: A 100% no-show fee applies if you are not at the pick-up location on time. If the vehicle departs, alternative transfers will not be provided.
• Service & Refunds: No refunds are issued for partially used services.
• Unforeseeable Circumstances: In the event of delays or cancellations due to traffic, weather, or mechanical issues, we will strive to provide alternative arrangements where possible.

What is the main theme of The Lost Chambers Aquarium?

The aquarium is themed around the Lost City of Atlantis. It is designed as a series of underground tunnels and chambers that look like uncovered ancient ruins, allowing you to explore history and marine life simultaneously.

How many marine animals can I see there?

The aquarium is home to over 65,000 marine animals, including sharks, rays, piranhas, eels, seahorses, and thousands of colorful tropical fish.

Where is the aquarium located?

It is located at Atlantis, The Palm on the Crescent Road of Palm Jumeirah in Dubai.

Is the aquarium suitable for children?

Yes, it is a fantastic destination for families. Children under 3 enter for free, and kids will love the interactive Touch Tank and the educational Aquatheatre shows.

What is the Ambassador Lagoon?

The Ambassador Lagoon is the centerpiece of the aquarium—one of the largest man-made marine habitats in the world, holding 11 million liters of water and showcasing a massive variety of sea life against an Atlantean backdrop.

Can I take photos inside?

Yes, photography is encouraged! However, to protect the well-being of the marine animals, flash photography is strictly prohibited.

How long should I plan for my visit?

While you can stay as long as you like during operating hours, most guests spend about 1.5 to 2 hours to fully explore the 20 exhibits and enjoy the interactive shows.

Are the facilities accessible for strollers and wheelchairs?

Yes, The Lost Chambers Aquarium is fully accessible. There are ramps and elevators to ensure guests with strollers or wheelchairs can navigate the entire circuit comfortably.

What happens if I miss my scheduled date?

Per our Terms and Conditions, tickets are valid only for the specific date booked and are generally non-refundable and non-exchangeable. We recommend planning your arrival carefully.

Why should I book my tickets with VooTours?

Booking with VooTours allows you to skip the long ticket-booth queues at Atlantis. You receive instant confirmation and digital tickets, allowing you to walk straight to the entrance and start your adventure.