Terms & Conditions
These Terms and Conditions apply once you purchase or are offered an event by VooTours Tourism, including any services provided through our subcontractors for transportation and catering.
In these Terms, “VooTours Tourism,” “we,” “us,” or “our” refers to the company and all associated entities.
We may occasionally post additional terms or documents on our website, which are incorporated herein by reference. VooTours Tourism reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Food and Beverage Policy
- In compliance with UAE law, all food and beverages served are halal, and pork is not included in our catering services.
- Bringing outside food or beverages to any VooTours Tourism venue is prohibited.
- Alcoholic beverages are only available to guests aged 21 and above. We may request valid identification to confirm age before serving alcohol.
Medical Conditions, Food Restrictions, and Allergies
- Guests are required to inform us of any dietary restrictions, allergies, or medical conditions at the time of booking.
- We offer vegetarian, gluten-free, lactose-free, and other dietary options. Please notify us of any specific requirements at least 48 hours prior to the event.
- While we strive to accommodate dietary needs, we cannot guarantee that all restrictions will be met.
- In cases of severe allergies or medical conditions, we reserve the right to request that guests refrain from attending. If we are unable to meet dietary requirements, we may suggest guests bring their own food.
Medical Assistance and Mobility Requirements
- VooTours Tourism may provide emergency medical care or assistance if required, using medical personnel of our choosing. However, we are not obligated to offer such services.
- A First Aid-certified team member will be present at every event.
- Guests with mobility issues should inform us during booking so that appropriate arrangements can be made. If necessary, a private vehicle may be required, depending on the nature of the disability. For safety reasons, some guests with disabilities may not be accommodated.
Safety Guidelines
- Participation in any activity is voluntary, with a full understanding of the associated risks. Guests are responsible for following safety instructions and using provided equipment, such as seat belts, harnesses, or flotation devices, as applicable.
- VooTours Tourism is not liable for any injuries or damages resulting from failure to comply with safety instructions.
- Smoking is strictly prohibited inside all tour vehicles.
- It is illegal to carry alcohol inside any tourist vehicle in the UAE. Guests found with alcohol will be returned to their pick-up point without a refund.
Payment & Cancellation Policy
- Full payment is required prior to the event date via credit card, electronic transfer, or cheque. If payment is not received in full, VooTours Tourism reserves the right to cancel the booking. Payments can be made online using Visa or MasterCard in AED. Refunds, if applicable, will be processed through the original payment method.
- Cancellations made more than 48 hours before the tour time will not incur a fee. Cancellations within 48 hours of the tour time will be charged 100%.
- No-shows are subject to a 100% cancellation fee, with no refund provided. Cancellations or amendments are only accepted in writing and must be confirmed by us.
- We strongly recommend obtaining travel insurance to cover last-minute cancellations or changes.
Personal Belongings
- Guests are solely responsible for their personal belongings throughout the event. VooTours Tourism is not liable for any lost, stolen, or damaged items during the event.
Media Usage
- During tours and events, photos, videos, or recordings may be taken by VooTours Tourism staff or other participants, which may feature guests.
- By attending our events, you grant VooTours Tourism and its affiliates a perpetual, royalty-free, and worldwide license to use such media in any format, without additional compensation or permission.
Liability Disclaimer
- VooTours Tourism is not responsible for any loss, damage, injury, illness, accident, or death that occurs during or in connection with the event or your booking. We recommend purchasing travel and medical insurance for your protection.
- Guests are responsible for their personal effects during the event. By booking with us, you acknowledge that you and your companions have read, understood, and accepted these Terms and Conditions.
Governing Law & Acceptance
- Any disputes arising from your booking with VooTours Tourism will be governed by the laws of the UAE.
- By accessing our website or participating in our events, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, you must refrain from using our services.