Dubai Fountain Boardwalk

Logistics & Transfers

• Seating Policy: Seating arrangements for all transfers are based on availability and will be assigned by your tour manager/driver.
• Transfer Timing: The published pick-up/drop-off times are approximate. Actual transfer times may vary by up to 30 to 60 minutes and are subject to change based on the trip schedule, traffic conditions, and your specific location.
• Late Arrival/No-Show: If you fail to turn up on time for the pick-up, you will be charged a 100% No-Show fee. If our vehicle departs due to your delay, we will not arrange an alternative transfer, and no refund will be provided for the missed tour.
• Strollers: Please note that strollers are not permitted inside our transfer vehicles without prior notification. Kindly inform us at the time of making your reservation if you require accommodation for a stroller.
• Private Transport: Private transportation options can be organized upon request for any tour.

Health, Safety & Attire

• Recommended Attire: While summer clothing is suitable for most of the year, guests are advised to bring sweaters or jackets during the cooler winter months.
• Sun Protection: It is highly advisable to bring good quality sunglasses, sunscreen, and a hat when exposed to direct sunlight.
• Littering/Smoking: Littering is a punishable offence and may result in fines. Smoking is not allowed inside public areas or our vehicles.
• Water Activities: Children aged 3 to 12 years must be accompanied by an adult while participating in any water activities.

Liability & Required Documents

• Personal Belongings: Leaving personal belongings (e.g., media equipment, wallets, or other valuable items) in our vehicles or at tour sites is solely at your own risk. Our drivers and guides are not responsible for lost or stolen items.
• Mandatory ID: Some tours require your original passport or Emirates ID. This information is specified in the “Important Notes” of the tour description; failure to bring mandatory ID means we are not responsible if you miss the tour.
• Partially Used Services: There is no refund for partly utilized services (e.g., if you choose to skip part of a tour).
• Uncontrollable Delays: If a tour is delayed or cancelled due to uncontrollable circumstances (e.g., traffic, vehicle breakdown, weather, or delays by other guests), we will provide alternate options if possible.

General Policies & Government Norms

• Inclusion Closures: Please note that some mentioned inclusions may be closed on weekends or specific days due to government norms, for which we do not hold responsibility.
• Holiday Restrictions: On Islamic occasions and National holidays, tours will not serve alcohol, and there will be no live entertainment, as per local regulations.
• Photography Restriction: The photography of UAE residents (especially ladies), military institutions, government buildings, and installations is strictly prohibited.
• Contract Agreement: By booking, you acknowledge that the Tour Brochure/Itinerary, the ‘Terms and Conditions,’ Price Grid, and other applicable documents form part of your contract with us.

Amendments and Cancellations (Operator Discretion)

• Right to Modify: We reserve the right to reschedule the itinerary or route, adjust pricing, or cancel a tour entirely at our sole discretion, particularly when deemed necessary for the safety or convenience of our guests.
• Weather/Operational Issues: If a tour is cancelled or altered due to unforeseen circumstances (e.g., bad weather, vehicle issues, or traffic problems), we will make every sincere effort to arrange a suitable alternative service with similar options, subject to availability.
• Unused Services: Any inclusions or components of a tour package that remain unused are non-refundable.

Booking, Pricing, and Promotions

• Pricing Changes: We reserve the right to adjust pricing at any time.
• Coupon Codes: Coupon Codes and promotional offers can only be redeemed through the online booking process.

Pick-up, Seating, and Timeliness

• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered a no-show. In this event, no reimbursement or alternative transfer will be provided. We reserve the right to charge 100% No-show charges.
• Vehicle Departure: If a guest does not show up on time and our vehicle departs from the pick-up location, we will not arrange an alternative transfer, and no refund will be provided for the missed tour.
• Timing Adjustments: The pick-up and drop-off timings provided on our website are approximate. Actual times will be adjusted based on your specific location and prevailing traffic conditions.
• Seating Arrangement: Seating arrangements will be made based on availability and are determined by our driver or tour guides, except in the case of a private transfer booking.

What is the Dubai Fountain Boardwalk experience?

The Boardwalk is a 272-meter floating platform on Burj Lake that allows guests to walk out and get closer than ever before to the magical spectacle of the Dubai Fountain show.

How close do I get to the fountains on the Boardwalk?

The Boardwalk takes you to a prime location on the lake, offering an unobstructed view and placing you just meters away from the magnificent water jets.

Are there any age restrictions for the Boardwalk?

Yes, children under the age of 3 years are NOT allowed on the Boardwalk. Children under 16 must be accompanied by a guardian.

What are the operational hours for the Boardwalk?

The Boardwalk generally operates during the evening show times, typically from 6:00 PM to 11:00 PM daily, with shows occurring every 30 minutes during this period.

Can I run or jump on the floating platform?

No, for safety reasons and the comfort of all guests, running, jumping, smoking, and littering are strictly prohibited on the Boardwalk.

Are my tickets valid for the whole evening?

No, purchased tickets are valid only for the specific date and time shown on the ticket. You must arrive on time for your scheduled entry slot.

What items are prohibited from the Boardwalk?

No outside food or drink is allowed. Large bags, strollers, sharp items, and electronics must be checked in at the dedicated counter.

What happens if the weather affects the show’s visibility?

The operator (Emaar) is not responsible for weather conditions and storms that affect visibility, and tickets are typically non-refundable in this event.

Where is the Boardwalk located?

The Boardwalk is located on Burj Lake, near the Dubai Fountain promenade (often accessed/ticketed near The Dubai Mall).

Can I get a refund if I need to cancel my Boardwalk ticket?

The terms state that tickets are non-refundable and non-exchangeable once purchased, although you should check the specific VooTours cancellation policy at the time of booking.